Step 1: Obtain the Return Address
Please first contact us via email at jewelryislandservice@gmail.com. Upon receiving your email, we will promptly provide you with the detailed return address.

Step 2: Package the Item and Include Information
Please safely and securely package the item to be returned. Ensure that all items remain in their original condition, with no signs of human-induced damage (please note: gemstone breakage due to impact is considered human-induced damage), and with labels intact. Additionally, please include your order information inside the package for our quick identification and processing.

Step 3: Choose a Shipping Carrier and Notify Us After Shipping
We do not provide prepaid return labels, and the return shipping cost is borne by the customer. You may freely choose any trusted carrier to ship the package back. After shipping, please send us a photo of the shipping receipt. This will help us track your return and ensure the process proceeds smoothly.

Step 4: Await Refund Processing
Once the package arrives at our warehouse, it typically takes 7 business days (in rare cases, it may take up to 14 business days) to process your return request. During this period, our warehouse staff will verify and account for all items you have sent back.

After receiving confirmation from the warehouse, we will contact you via email to confirm that your return has been received and to finalize the subsequent steps.

Note:
To be eligible for a refund or exchange, the item must be unused and in the same condition as when you received it. If the returned item is broken or defective, only a partial refund can be issued. Please note that taxes, duties, and shipping costs for all countries are non-refundable.