Privacy Policy

Information We Collect from Other Sources

We may also gather personal information about you from publicly available and other sources, including:

• Service Providers and Contractors: These entities may collect personal information when processing data on our behalf for specific business purposes that we determine, either alone or jointly with other data controllers. 
• Social Media Platforms and Content Distribution Channels: When you interact with features provided by social media platforms on our online services or our content or ads on these platforms, we may receive information from the social media platforms, subject to their settings and privacy practices. Likewise, when you interact with our content, products, services, or ads on thirdparty sites, apps, or other media, we may obtain information from those third-party sources. 
• Other Third Parties: We may receive internet and network activity information, demographic information, and other details from third-party data suppliers that help us identify and learn more about you and other users of our online services. We may also collect information from third-party fraud prevention companies and companies offering their goods and services on our online services, or those offering products on a co-branded, co-sponsored, or cross-promotional basis. 
• Mobile App: If you use our mobile app, we may collect information about your location, device identifiers, and usage of the app.

We may connect this data with other information we have collected about you. This helps us provide a consistent experience across devices and online services.

How we use personal information

• Provide Products and Services: This includes processing transactions and payments, fulfilling orders, maintaining and servicing customer accounts, and providing promotions and other offers. We also use the information to improve and develop new products and services. 
• Communicate with You: We use the information to respond to your inquiries, provide customer service and technical support, send you communications about your purchases and policy changes, and send you information about promotions, events, and other offers we think may be of interest to you. 
• Operate and Improve Online Services: We use the information to operate, troubleshoot, improve, and develop new online services and features, and to understand how you and other users interact with our online services and advertisements. 
• Personalize Online Content and Experiences: We use the information to personalize online content, provide recommendations and reminders, and enhance your experience with our online services. 
• Market and Advertise: We use the information to develop, manage, and conduct advertising and marketing campaigns and to analyze and measure the performance of our advertising and marketing efforts. 
• Maintain Safety and Security and Combat Illegal Activities: We use the information to maintain safety and security in our stores, prevent, detect, and investigate security incidents or activities that may violate our policies or be illegal, and to ensure the security of our networks and information systems. 
• Comply with Legal Obligations: We use the information to comply with our legal and regulatory obligations, protect our rights and the rights of others, and fulfill our corporate obligations.

Disclosure of Personal Information and Recipients

We may disclose or share the types of personal information we gather with the following entities:

• Our Brands and Subsidiaries: We may share your information with our family of brands and subsidiaries to provide our products and services, and for other purposes detailed in this Privacy Policy. 
• Service Providers and Contractors: These entities may process personal information on our behalf for specific business purposes we determine, either alone or jointly with other data controllers. Examples include processing payment transactions, distributing communications, operating online and other communication methods, managing offers and promotions, and providing services for order fulfillment, logistics, data analytics, computer and cloud-based networks, and fraud prevention. 
• Advertising and Marketing Providers: We may share your data with advertising and marketing entities that aid us in creating, delivering, and evaluating our advertising and marketing campaigns, and understanding more about you and other users of our online services.

Please review the "Your privacy rights and choices" section of this Privacy Policy for more details on how we may share information for targeted advertising and how you can opt out.

• Social Media Platforms: If you interact with social media widgets or share content using social media share buttons on our online services, the relevant social media platforms may collect or have access to your personal information. We are not responsible for their privacy policies. 
• Participants in Public Forums or the Public: If you participate in our public forums, you may choose to make your personal information available to other participants or the public. This can include your opinions, feedback, goals, and sensitive personal information. 
• Non-Profit Groups and Programs: If you participate in third-party non-profit programs, we may provide your information to the program providers, administrators, and others as required by the programs. 
• Other Third Parties: We may share your information with third-party companies that we permit to offer their goods and services on our online services, or that offer products on a co-branded, co-sponsored, or cross-promotional basis. 
• Parties You Direct Us to Share Information With: We may share your information with third parties at your consent or request. 
• Others When Required by Law or to Protect Our Rights: We may share your information to comply with the law, legal process, or applicable industry standards and to protect our legal rights. 
• Parties Involved in Corporate Transactions: We reserve the right to transfer any of the information we have about you in the event of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation.

Your Privacy Rights and Choices

Depending on your location and subject to legal limitations, applicable laws in your jurisdiction may entitle you to certain privacy requests. Regardless of your location, we permit you to make the same requests and will take reasonable steps to fulfill them.

You may request to: 

• Know: Obtain a copy of the personal information we have collected about youG
• Delete: Ask us to delete the personal information we have collected about youG
• Correct: Request us to correct inaccurate information about youG
• Opt-out: Opt-out of our sharing certain personal information with other parties for targeted ads.

How to Make a Request to Know, Delete, or Correct:

You may email us at jewelryislandservice@gmail.com for privacy matters. To fulfill your request, we may need to verify your identity.

We ll send you an email with a link to confirm your email address and may request additional information solely for identity verification purposes.

Upon receiving a request from you, please follow the instructions provided in the communications sent to you by our online customer service desk, including accessing the fulfillment status and other information related to your request.

Authorized agents can make a request on your behalf using the Privacy Requests Form, but they ll need to provide written proof that you gave them signed permission to submit the request.

Opting out of Sharing for Targeted Advertising:

We may share personal information with other parties to provide analytics services and serve ads on our behalf, which are targeted to your interests and based on your online activities. Although we don t exchange personal information for money, certain uses may

be deemed the sale or sharing of personal information under applicable privacy laws.

To opt-out of these uses of your personal information, please visit the Your Privacy Choices link located at the bottom of our sites and within our mobile apps under Customer Service. Use our Privacy Preference Page and Webform to indicate your preference.

Please remember

• Opt-out tools are specific to the browser or device you use. If you're not signed-in to your customer account or don't have a customer account, you will need to opt-out on each browser and device you use. 
• Even after opting out, you may still see online ads, but they won't be based on your inferred interests. 
• Clearing your browser's cookies and cache may remove opt-out preferences, necessitating you to opt-out again. 
• While we use necessary cookies for our sites to function, you may disable these through your browser settings, which may affect site functionality. 
• You can control targeted ads you receive within apps by using your device manufacturer's settings and choices. 
• More information on controlling targeted advertising is available from the Digital Advertising Alliance and the European Interactive Digital Advertising Alliance.

We endeavor to fulfill requests within the time frames stipulated by applicable law, which may take up to 30 or 45 days depending on your location.

Reasons for Denying a Request and Exceptions

Your request may be denied if we cannot verify your identity. One way we verify your identity is by confirming your email address. If you do not respond timely to our request to confirm your email address or provide other requested information necessary for us to verify your identity or process your request, we may deny your request.

If you request the deletion of your personal information, we may not be able to delete certain data if it is required for us to process your purchases, fulfill your orders (including returns or exchanges), or provide requested services.

We may not be able to honor your request if it restricts our ability to comply with applicable law (such as cooperating with law enforcement) or our regulatory obligations (like maintaining records of your requests and preferences). We may also deny your request if we, in good faith, believe that the information is necessary to exercise or defend a legal claim, or protect our operations and property, or the privacy, safety, and property of others.

If we deny your request, you can appeal our decision by writing to us using the contact details provided under the "Contact us" section of this Privacy Policy. If you have concerns about the results of an appeal, you can contact the supervisory authority in your area.

Non-Discrimination:

We do not discriminate against anyone for exercising their privacy rights or making requests.

Automated Individual Decision-Making:

We do not make decisions about you based solely on automated processing of your personal information, including profiling, which produces legal effects or similarly significantly affects you, unless necessary for entering or performing a contract with you based on your explicit consent, or as authorized by applicable law.

Text Message Marketing:

You can opt-out of receiving marketing or promotional texts from us by clicking the unsubscribe link provided in the SMS or by following other instructions provided to you when you chose to receive texts. If you have signed up for texts from more than one list, you will need to opt-out from each list separately.

Co Branded, Co Sponsored, or Cross Promotional Offerings:

If you choose to participate in a co-branded, co-sponsored, or cross-promotional offering, the brand, sponsor, or other third party involved may use your information for their own purposes, including advertising and marketing. You must contact the relevant third party directly to exercise your opt-out choices with respect to their use of your information.

Push Notifications:

If an online service enables push notifications on your device, you can review and update your push notification preferences by adjusting the settings provided by your device manufacturer. Deactivation may not apply to our in-app notifications and alerts.

Sensitive Personal Information

We do not make use of or disclose sensitive personal information unless its necessary for providing the goods or executing the services you have requested (like processing or fulfilling orders and transactions), with your explicit consent, or as otherwise authorized by the applicable law (such as for preventing, detecting, and investigating security incidents, ensuring physical safety, and displaying non-personalized advertising as part of your current interaction with us). We do not utilize or reveal sensitive personal information for the purpose of inferring characteristics about you.

Children’s Privacy

We do not intentionally collect personal information directly from children under the age of 13 (or 16 in the United Kingdom or European Union) without parental consent. Our online services are designed for a general audience and are not specifically targeted or intended for use by children.

Retention of Personal Information 

We retain personal information for the period necessary to fulfill the purposes for which it was collected unless a longer retention period is mandated or allowed by the applicable law.

Data Transfers

Our operations and vendors are spread across the United States, Canada, and other countries, which means we may transfer, store, or access your personal information in jurisdictions that may not provide data protection levels equivalent to those of your home jurisdiction. We ensure adequate protection for the transfer of personal information in line with the applicable law, such as by obtaining your consent, setting up contractual obligations with our service providers and third parties, relying on the European Commission s adequacy decisions, or implementing Standard Contractual Clauses. As allowed by the applicable law, you may request a copy of these Standard Contractual Clauses by contacting our representative in the United Kingdom and European Union mentioned in the "Contact us" section of this Privacy Policy.

Information Safeguards 

Our objective is to ensure safe and convenient experiences when you interact with us. To protect your personal information, we implement technical and organizational measures. Please note, we will never send you an email requesting personal information, such as your account access credentials, date of birth, or credit card information. Additionally, we will never send emails with openable attachments. If you receive a suspicious email appearing to be from us, please get in touch as identified in the "Contact Us" section of this privacy policy.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

• If you are a resident of the European Economic Area (EEA), you have certain data protection rights.   We aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
• If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
• In all circumstances, you have the following data protection rights:
• The right to access, update or delete the information we have on you.   Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section.   If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification.   You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object.   You have the right to object to our processing of your Personal Data.
• The right of restriction.   You have the right to request that we restrict the processing of your personal information.
• The right to data portability.   You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right for automatic decision-making.   You have the right to not be subject to a decision based solely on automated processing.
• Please note that we may ask you to verify your identity before responding to such requests.
• You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.   For more information, please contact your local data protection authority in the European Economic Area (EEA).

Third-Party Sites and Platforms

When you submit information to us on third-party-operated sites, apps, and other platforms, the information may also be separately collected by these third-party operators. Furthermore, our content, products, services, or ads could be available on third-party content distribution channels. The information we gather is governed by this Privacy Policy, while the data collected by third-party operators falls under their respective privacy policies. Privacy preferences you set on third-party sites, apps, platforms, or content distribution channels will not apply to our use of information collected directly via our online services. Please be aware that our online services may contain links to other sites and platforms outside our control. We are not responsible for the privacy practices of these sites and platforms. We advise you to read the privacy policies of all third parties that may apply when you leave our online services.

Policy Revisions and Updates

We may periodically revise and update this Privacy Policy, and we encourage you to review it regularly. If we make changes, we will notify you by updating the date at the top of the policy. If we make significant changes, we will provide additional notice, such as placing a statement on our website homepages or sending you a notification.

HOW TO CONTACT US

If you have any questions or comments about our Privacy Policy, please contact us by email at jewelryislandservice@gmail.com