Frequently Asked Questions?
PAYMENT
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or . We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
The discount code can be used at Checkout. When you are redirected to the Checkout page, you can see a form field that says “Gift card or discount code”. Insert the code in the field and press “Apply”.
If you have any problems with the discount codes, please contact us.
MATERIALS
Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing by GIA. The GIA, which stands for Gemological Institute of America, ensures that all of our gemstones are up to industry standards and are of the highest-quality.
We strive to be entirely transparent when it comes to the materials we use for all of our jewelry. Thanks to the GIA, we are able to guarantee the authenticity of our glittering gems.
Our jewelry is made from a range of precious metals, including the following: nickel-free 925 Sterling Silver, Platinum-plated 925 Sterling Silver, 14k Solid Rose Gold, 14k Solid White Gold, 10k Solid Rose Gold, 10k Solid White Gold and 18k Vermeil which is nickel free 925 Sterling Silver plated in 18k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come), and brass, a highly durable and recyclable metal alloy.
Brass is a durable metal alloy that can be recycled an infinite amount of times, making it an ethical choice for our jewelry. Brass is used to make jewelry because of its durability and beautiful, high-shine finish.
Our brass jewelry has an 18kt yellow, rose gold plating, or rhodium plating for silver finishes. On top of the plating, we add an additional e-coating – a thin, transparent coating that adds durability, preserves the plating, and also makes the metal hypoallergenic, meaning that even those with metal allergies can wear it. It’s also tarnish-proof and water-resistant.
Pronounced Ver-may
Vermeil is a legally regulated term and means simply sterling silver that has been completely covered in 18k solid gold, meaning your one-of-a-kind jewelry piece lasts a lot longer without fading or tarnishing than regular gold plating.
Our gold plating is thicker than average at 2.5 microns thick. Just like all our pieces, we mostly use recycled metals for our Vermeil jewelry.
We’re proud to supply you with authentic and ethically-sourced jewelry, at the best quality for the best price.
Lab-grown gemstones are created in a controlled laboratory environment using genuine cultivation seeds.
This not only ensures their authenticity but also reflects our meticulous approach to creating sustainable and environmentally friendly jewelry.
The best part is:
They possess the same physical, chemical, and optical properties as natural gemstones. It's almost impossible to tell the difference with the naked eye.
So, why choose lab-grown gemstones?
✔️ No need for mining
✔️ 100% conflict-free
✔️ Reduces waste and emissions
✔️ More affordable
SHIPPING
Enjoy free standard shipping on orders over US$130/CA$175/€120/AU$200,
*Please note that At checkout, we'll determine your eligibility for standard or express free shipping based on your total order amount. Free shipping calculations exclude shipping insurance and additional fees.
For specific details, please refer to our Shipping and return page.
We collaborate with multiple global logistics partners (including but not limited to FedEx, UPS, USPS, DHL, IMILE, UNIUNI, Speedx, Royalmail etc.) to provide efficient international shipping services. Depending on the destination and logistics requirements, the final local delivery may be handled by different carriers. You’ll be asked to select a delivery method during checkout.
Order Processing typically takes 1-3 business days.
During holiday periods or promotional seasons, order processing times may be extended by 1-2 days, and shipping times may also be longer.
For specific details, please refer to our Shipping and return page.
When you order items from our custom collection and ready to ship selection, we ship everything together.
By shipping items together, we minimize packaging waste
This helps us reduce our carbon footprint and is part of our commitment to becoming a more climate-positive company.
If you need your ready-to-ship items sooner, please place a separate order for those products. By placing separate orders, you can receive your ready-to-ship items without waiting for the made-to-order items to be completed.
Absolutely! You'll be able to follow your new jewelry every step of the way.
Keep an eye on your email inbox. We'll send you a tracking number and tracking link. You can also send us a quick message and we'll be happy to track it for you.
All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your jewelry in time.
RETURNS
Creations purchased online can be returned for refund or exchange within 30 days from the delivery date.
To qualify for any exchange or refund, the following conditions need to be met:
- It must be returned in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip.
- The creation does not have any personal engravings and has not been altered from its original condition (resized, modified)
- It is not a custom order or special order.
Simply email us within 30 days from the day you receive your parcel to request a refund or exchange, and we’ll provide you with step-by-step return instructions.
Please note that the return shipping fee will be your responsibility. For exchanges, however, we’re pleased to cover the shipping costs for the new item(s) sent to you.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping). Please note that for all countries taxes, duties and shipping costs are non-refundable.
ABOUT JEWELRY
Taking care of your jewellery will ensure its integrity and shine over time. Most our jewellery can be cleaned regularly using a very soft brush and soapy water (neutral soap without perfume). Rinse them with clean lukewarm water, avoiding any sudden changes in temperature, and gently dry them with a soft and clean microfibre cloth.
During photo shoots, our photographers try to do their best to picture products as closely to real-life colors as possible. However, slight differences may occur from time to time.